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Warranty & Claims

Warranty and Claim Policy

At TheBlueHose.com, we stand behind the quality and performance of all our products. Our warranty and claim policy ensures that every customer can shop with confidence and the assurance that we are here to support them post-purchase.

Warranty Coverage:

  1. Manufacturer’s Warranty:

    • All products sold by TheBlueHose.com are covered under their respective manufacturer's warranty. The warranty period and coverage specifics vary depending on the manufacturer and the product. For detailed warranty information, please refer to the warranty documentation provided with your product or on the product’s page on our website.
  2. Extended Warranty:

    • Some products may offer the option of purchasing an extended warranty. Details of such options will be provided on the respective product pages.

Making a Warranty Claim:

  1. Initiating a Claim:

    • If you believe your product has a manufacturing defect or has developed a fault within the warranty period, please email us at claims@thebluehose.com with your order number, the product's name, and a detailed description of the issue.
  2. Proof of Purchase:

    • Attach a copy of your purchase receipt or any other proof of purchase to your email.
  3. Assessment:

    • Once we receive your claim, we will assess it in conjunction with the manufacturer to verify the fault. If necessary, we may request additional information or images of the defect.
  4. Resolution:

    • If the claim is accepted, we will facilitate the repair, replacement, or refund as per the manufacturer’s warranty terms.
  5. Non-Covered Issues:

    • Damage resulting from misuse, neglect, accidents, or alterations are not covered under warranty. Normal wear and tear, consumable parts, and issues due to improper installation or maintenance may also be excluded.